Refund Policy

1. Overview

At GiftPage, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which we offer refunds for premium template purchases. Since our premium templates are digital products that are immediately accessible upon purchase, our refund policy is designed to be fair to both customers and creators while preventing abuse of the digital delivery model.

2. Refund Eligibility

You may request a refund under the following conditions:

• Within 24 hours of purchase: If you are unsatisfied with a premium template for any reason, you may request a full refund within 24 hours of the purchase, provided you have not published or shared the gift page created with the template.
• Technical issues: If a template does not work as described due to a technical defect on our end, you are eligible for a full refund regardless of the time elapsed since purchase. Please report the issue with screenshots or a screen recording.
• Duplicate purchase: If you accidentally purchase the same template twice, we will refund the duplicate charge.
• Service unavailability: If GiftPage experiences extended downtime (more than 48 consecutive hours) that prevents you from using your purchased template, you may request a pro-rated refund for the affected period.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• After 24 hours: Refund requests made more than 24 hours after purchase (except for technical issues as noted above) will not be honored.
• Published pages: If you have already published and shared a gift page using the purchased template, the purchase is considered consumed and is non-refundable.
• Change of mind after use: If you have used the template features (customized content, uploaded photos, etc.) and later decide you do not want it, this does not qualify for a refund.
• Free templates: Free templates carry no purchase price and therefore have no refund applicable.
• Subscription/credit packs: Credit pack purchases are non-refundable once any credits from the pack have been used.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refund@giftpage.in with the subject line "Refund Request — [Order ID]"
2. Include your Order ID (found in your purchase confirmation email), the template name, and the reason for the refund
3. If applicable, attach screenshots or recordings demonstrating the technical issue
4. Our team will review your request within 2 business days and respond via email

All refunds are processed through Razorpay to the original payment method. Please allow 5-7 business days for the refund to appear in your account after approval.

5. Refund Processing

Approved refunds will be processed within 3-5 business days and credited to the original payment method. If you paid via UPI, the refund will be credited back to your UPI-linked bank account. If you paid via credit/debit card, the refund will appear on your card statement. GiftPage is not responsible for delays caused by your bank or payment provider. Refund amounts will be in Indian Rupees (INR) and will match the original transaction amount, including any applicable taxes.

6. Cancellation of Gift Pages

You may delete any gift page you have created at any time through your dashboard. Deleting a gift page will immediately make the share link inactive and remove the page from public access. However, deletion of a gift page does not constitute a refund of the template purchase. If you wish to both delete a page and request a refund, you must follow the refund request process outlined above.

7. Disputes

If you believe a refund was incorrectly denied or if you have a dispute regarding a charge, please contact us at refund@giftpage.in before initiating a chargeback with your bank. We will make every effort to resolve the dispute amicably. Unauthorized chargebacks may result in account suspension. All disputes are subject to the laws of India and the jurisdiction of courts in Bengaluru, Karnataka.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Significant changes that affect your rights will be communicated via email to registered users. Your continued use of GiftPage after changes to this policy constitutes acceptance of the updated terms.

9. Contact Us

For refund-related questions or to submit a refund request:

GiftPage Refund Team
Email: refund@giftpage.in
Address: GiftPage, Bengaluru, Karnataka, India